Refund policy
Política de Cambios y Devoluciones – Cele Gorgeous
En Cele Gorgeous, queremos que ames cada prenda que compras. Si por alguna razón no estás completamente satisfecha con tu pedido, puedes solicitar un cambio o devolución bajo las siguientes condiciones:
Plazo para solicitar cambios o devoluciones:
• Tienes hasta 7 días calendario después de recibir tu pedido para iniciar el proceso.
• Pasado este tiempo, no podremos aceptar devoluciones o cambios.
Condiciones:
Para que un producto sea elegible para cambio o devolución:
• Debe estar sin uso, sin lavar, sin manchas ni olores, en perfecto estado.
• Debe conservar su etiqueta original y empaque en buen estado.
• No aplican devoluciones en prendas en promoción, descuento final o liquidación (estas son venta final).
Cambios:
• Si deseas cambiar la talla o modelo, puedes hacerlo según disponibilidad.
• Los gastos de envío del producto de regreso y del nuevo envío corren por cuenta del cliente.
Devoluciones:
• Las devoluciones aplican solo en caso de producto defectuoso o error en el pedido.
• Una vez recibido el producto devuelto y verificado su estado, se hará un reembolso en forma de crédito en tienda (gift card) o devolución al método de pago original, según el caso.
¿Cómo iniciar un cambio o devolución?
1. Escríbenos al correo: celegorgeous@gmail.com.com] con tu número de pedido y motivo.
2. Te enviaremos las instrucciones para el proceso.
3. Empaca la prenda correctamente y envíala a la dirección que te indicaremos.
At Cele Gorgeous, we want you to love every item you purchase. If for any reason you are not completely satisfied with your order, you may request an exchange or return under the following conditions:
Timeframe to Request Exchanges or Returns:
• You have up to 7 calendar days after receiving your order to start the process.
• After this period, we will not be able to accept exchanges or returns.
Conditions:
For a product to be eligible for an exchange or return:
• It must be unworn, unwashed, free of stains and odors, and in perfect condition.
• It must retain its original tag and be in its original packaging in good condition.
• Returns do not apply to items on promotion, final sale, or clearance (these are final sales).
Exchanges:
• If you wish to change the size or model, you may do so depending on availability.
• Shipping costs for returning the product and sending the new one are the responsibility of the customer.
Returns:
• Returns only apply in the case of defective products or an error in your order.
• Once the returned product is received and its condition verified, a refund will be issued either as store credit (gift card) or to the original payment method, depending on the case.
How to Start an Exchange or Return:
1. Email us at celegorgeous@gmail.com with your order number and reason for the request.
2. We will send you detailed instructions for the process.
3. Pack the item securely and ship it to the address provided.
Timeframe to Request Exchanges or Returns:
• You have up to 7 calendar days after receiving your order to start the process.
• After this period, we will not be able to accept exchanges or returns.
Conditions:
For a product to be eligible for an exchange or return:
• It must be unworn, unwashed, free of stains and odors, and in perfect condition.
• It must retain its original tag and be in its original packaging in good condition.
• Returns do not apply to items on promotion, final sale, or clearance (these are final sales).
Exchanges:
• If you wish to change the size or model, you may do so depending on availability.
• Shipping costs for returning the product and sending the new one are the responsibility of the customer.
Returns:
• Returns only apply in the case of defective products or an error in your order.
• Once the returned product is received and its condition verified, a refund will be issued either as store credit (gift card) or to the original payment method, depending on the case.
How to Start an Exchange or Return:
1. Email us at celegorgeous@gmail.com with your order number and reason for the request.
2. We will send you detailed instructions for the process.
3. Pack the item securely and ship it to the address provided.
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